Refund and Return Policy

Due to the perishable, food-safety-sensitive nature of our products, all sales are final. We do not accept returns, exchanges, or refunds once an order has shipped, except as required by law.

If your order arrives damaged, incorrect, or defective, please contact us at haizeandhoney@gmail.com within 2 days of delivery with your order number and photos of the issue. We will review on a case-by-case basis and may offer a replacement or store credit at our discretion.

Because our cookies are handcrafted in small batches and made with premium, perishable ingredients, we do not accept returns or offer refunds once an order has been delivered successfully.

Delivery & Handling

Every order is carefully packaged to arrive in perfect condition. Once a package is marked “delivered” by the carrier, responsibility for the cookies transfers to the customer. This includes:

– Bringing packages inside promptly, especially in warm weather

– Storing cookies according to the included care instructions

– Any damage, melting, or spoilage that occurs after delivery due to prolonged sun exposure, heat, or improper storage

We are not responsible for cookies left outside, in a hot vehicle, mailbox, or on a doorstep for an extended period after delivery. If you know you won’t be available to bring your package inside promptly, we recommend selecting a delivery date when someone can receive it, or using a delivery instruction (such as a shaded location) at checkout.

Damaged in Transit

If your order arrives visibly damaged (crushed box, broken cookies due to a shipping issue) or is lost in transit, please contact us within 24 hours of delivery with photos of the packaging and product. We’ll review on a case-by-case basis and may offer a replacement at our discretion.

Order Issues

If we made an error with your order (wrong item, missing item), let us know within 48 hours and we’ll make it right.